Many persons who start using their very first web hosting account, or switch companies, frequently have inquiries with regards to how certain operations are completed or bump into difficulties when setting up various things like emails, website settings, etc. For this reason, some companies have prepared documentation with the most common questions and issues in order to help their clients obtain info swiftly and seamlessly. Consequently, the technical support team representatives can devote more time to actual issues that some customers may be experiencing, as the solution for the minor things will be available on the Internet and customers will be able to easily tackle them without having to get in touch with the customer care team. Having in-depth documentation is very important, especially for new customers with no experience whatsoever, since the web hosting service involves tons of features and lots of individuals can become perplexed about what action to take. A good knowledge base can both help you carry out the things that you need and get to know how the hosting service functions in general.
Extensive Online Documentation in Web Hosting
If you have ordered your first web hosting account through our company or have transferred your website over to us, you’ll become accustomed to our platform and our custom-built Hepsia hosting Control Panel in no time as we have prepared an extensive online knowledge base where you can find all the information that you will ever need – both general info in regard to the web hosting service as a whole and more concrete info about the different features that you can use and the issues that you could come across. The articles are available in 2 locations. The entire article list can be accessed via the Help section of the Control Panel. You can read relevant articles about the different functions in each Control Panel section as well. You can get to know how to accomplish just about everything, from creating an .htaccess configuration file to managing an electronic mailing list, and all the articles feature in-depth instructions, so you will never get bewildered due to an unclear text. Naturally, if you come across a more specific problem and you don’t find a solution in our knowledge base, you can contact our help desk support team representatives 24x7x365.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia Control Panel, which is included in our semi-dedicated plans, will allow you to access the comprehensive online support documentation that we’ve prepared for you. The articles feature general info on our hosting services, educative guides about the different features that you can use, as well as troubleshooting guidelines that can help you solve common problems that you could encounter. The topics that we’ve included cover basically everything, from basic things such as how to host a brand-new domain name in the account, to more complex ones such as which SSH commands are allowed on the servers. Articles that are dedicated to the features of a particular Control Panel section will always be available on the right-hand side of the page that you’re on, whilst the whole article collection can be accessed through the dedicated Help section.