Installation and Troubleshooting
Find out more about the services provided by the Installation & Troubleshooting feature, which comes as standard with our VPS and Dedicated Servers.
Apart from having more resources, a reason why you may get your own server and use it instead of a shared web hosting plan is the fact that you are able to install and run a wide variety of software. With a shared account, you can use apps, that do not require root access and aren't set up server-side, so in case you need certain software for your Internet sites, you cannot install it on a shared server. This is not the case with a hosting server of your own in which you are able to install anything you wish. The downside is that you may not have much experience and handling your own machine is more challenging that managing a shared hosting account in which the company manages most things. That's why we offer one more service for our hosting server packages called Installation & Troubleshooting and you can take full advantage of it any time you face any issues with the administration of your server.
Installation and Troubleshooting in VPS Servers
The upgrade can be acquired with all VPS server
solutions that we offer and you'll be able to add it either during the signup or at any time after using your billing CP. It features sixty minutes of custom work on your web server, so our admins can help you with software installation or setup. They can also troubleshoot any piece of software which you have already installed in the event that it doesn't work efficiently, so you won't need to waste time to determine what's wrong since they can aid you in a very quick and qualified manner. Because this is a one-time upgrade, you can get it only if you need it and if a particular task takes less time, the remaining minutes shall be available for the future and will not be reset in the end of the month. This upgrade is effective in case you cannot do something by yourself or if you have our Managed Services upgrade, but the thirty minutes of custom work it provides aren't enough for a particular task.
Installation and Troubleshooting in Dedicated Servers
The upgrade is available with all of our dedicated web hosting plans
and provided you add it, our expert admins shall be able to aid you with everything on your server. This includes setting up any third-party software that you may want to use on the server and troubleshooting any script which operates poorly or doesn't run at all. Our upgrade comes with an hour of work and if a particular task is not very time-consuming, we shall add the remaining time to your account. You will be able to see how many minutes are left inside your billing Control Panel and use them whenever you require assistance again. The Installation & Troubleshooting upgrade can be purchased at any time, so if you require something to be installed in the very beginning, you could add it to your order during the sign up process, while if you require assistance afterwards, you could add it from the server billing area. 30 minutes of custom work are included in our Managed Services pack as well, but just in case you require additional work to be performed on the server, the Installation & Troubleshooting upgrade will be a guarantee that your applications shall be installed and set up in the very best possible way.