A ticketing system is the most widespread channel of correspondence that hosting companies offer to their clients. It’s usually part of the billing account and is the fastest way to tackle a problem that takes a certain period of time to investigate or that has to be escalated to a sysadmin. Thus, all comments added by either party will be kept in one and the same location in case someone else needs to work on the problem at hand and the information in the ticket will be available to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it’s not included in the web hosting Control Panel, so you will need to log in and out of at least two accounts in order to perform a particular task or to reach the hosting company’s customer service staff. In case you’d like to administer a couple of domain names and each one of them is hosted in a separate account, you will need to use an even larger number of accounts at the same time. Also, it can take significant time for the provider to process your ticket requests.

Integrated Ticketing System in Web Hosting

In contrast to what you may find with many other hosting providers, the trouble ticket system that we use with our web hosting plans is part of the Hepsia Control Panel, which is included with all web hosting accounts. You won’t have to memorize different sign-on credentials, since you will be able to manage your tickets and the hosting account itself from one place. So, if you have a query or experience an obstacle, you can get in touch with our customer care staff representatives on the spur of the moment. Our system features an intelligent search mechanism. This goes to say that even if you’ve sent plenty of tickets through the years, you’ll be able to track down the one that you need easily. Additionally, you can see knowledge base tips for dealing with common problems.

Integrated Ticketing System in Semi-dedicated Servers

The trouble ticket system that we use is incorporated into the Hepsia Control Panel, which we have created for our semi-dedicated plans, which means that you won’t require some other platform to get in touch with our client support team – you can do it on the spot if you confront a problem. Posting a new ticket requires several clicks and tracking down an older one is equally simple. With our clever search functionality, you can swiftly find any ticket that you have submitted in the past. You can submit a ticket at any moment as our customer care team representatives are on duty 24/7/365 and reply in less than one hour, even though it rarely takes this much to get a response. With the Hepsia Control Panel, you’ll have everything in one single place and you can forget about needing to sign in and out of 2 or more platforms to resolve a simple problem.