A ticketing system is the most widespread channel of correspondence that hosting companies offer to their clients. It’s usually part of the billing account and is the fastest way to tackle a problem that takes a certain period of time to investigate or that has to be escalated to a sysadmin. Thus, all comments added by either party will be kept in one and the same location in case someone else needs to work on the problem at hand and the information in the ticket will be available to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it’s not included in the web hosting Control Panel, so you will need to log in and out of at least two accounts in order to perform a particular task or to reach the hosting company’s customer service staff. In case you’d like to administer a couple of domain names and each one of them is hosted in a separate account, you will need to use an even larger number of accounts at the same time. Also, it can take significant time for the provider to process your ticket requests.