A live chat is a real-time method of communication between a hosting supplier's support crew and its clients. It's an efficient way to get some info about the web hosting services or have some problem resolved because you're talking with a live agent. The benefits of using a live chat service instead of calling or opening a trouble ticket are the reduced possibility of errors when you exchange data such as usernames or domain names, the more rapid response time since the communication is live plus the fact that you don't need to stay on the chat all the time - you can do another thing while the representative investigates the issue involved. Also, you'll be able to become a part of a live chat room from any computer which is connected to the Internet, avoiding the telephone charges that you will need to pay if you're calling to a different country.
Live Chat Support in Web Hosting
As we consider the fact that a great number of problems can be resolved if you speak to a live person, we supply a live chat service for all of our potential and current clients. Our chat is available every single day and our customer care agents will assist you with a wide range of questions and situations. In case you aren't our customer yet, you are able to find out more about our web hosting packages and the hosting platform in general so that you can make sure that your websites will operate effectively on our servers. If you already have an account and you've got some questions or you encounter any kind of issues with some of our services, you can get in touch with us through our live chat and we will provide you with the required details or assist you to troubleshoot the issue. You will need to open a trouble ticket for specific problems which require more time or the expertise of a system administrator, but for a variety of basic issues you'll receive help on the spot.
Live Chat Support in Semi-dedicated Servers
Thanks to the live chat support service that we offer with all of our semi-dedicated plans, you'll be able to get the replies for any questions you may have or get lots of problems resolved in no time. Our service is accessible each and every day, so that you are able to get in touch with a representative even on weekends and holidays. In case you are unsure which package would be better for your sites or if our hi-tech cloud hosting platform covers some system requirements, you can come on our live chat before you purchase anything. In case you're an existing customer, you are able to obtain more details about billing issues, account settings and a number of common tech troubles you may have, let's say when you are unable to set up an e-mail account in a client on your PC. Our live chat can save you lots of time regardless where you are or when you contact us.