In case you have a site, a problem can always crop up and it doesn’t necessarily have to be connected to the hosting service. For example, something can go wrong when you update a web-based application or some crucial data could be modified or erased unintendedly. Regardless of what the nature of the problem is, you will need to get in touch with the respective customer care staff and ask them to recover a backup or to assist you in resolving the problem that you are struggling with. How promptly they’ll do that will determine the span of time that your websites will be unavailable. For particular sites such as social networking sites or shopping portals, a repetitive downtime period often means losing customers and cash. This is why, it’s rather important that you use the services of a hosting company that provides not only a good tech support service, but also a timely one.
One-Hour Response Guarantee in Web Hosting
If you’re using any of our web hosting plans
and you have a question or experience some difficulty, you can touch base with us 24/7/365 by submitting a client support ticket or by writing an email and we will make sure that you have a reply in no more than an hour. If the issue can be resolved, we’ll do it before we get back to you, whilst in case there’s something that you need to do on your end, we will give you all the needed info – what possible solutions to try out, what settings to check, and so on. Typically, you’ll receive an answer within no more than 30 minutes, so waiting for hours and hours or even for more than a day to obtain assistance is something inconceivable. Our 1-hour reply guarantee applies to any inquiry that you may have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
Our technical support team reps will be at your disposal all the time and they will answer any support ticket that you submit through your hosting Control Panel within sixty minutes max. The response time is guaranteed irrespective of whether you have a generic inquiry associated with your semi-dedicated server
or you encounter some complication and you won’t have to wait even that long for most issues. No matter what the nature of the issue is or what time it is, we will be there to lend you a helping hand, as we are available 24-7 to handle any billing, technical or general issue. If you get in touch with us about anything that is within our capacity, we’ll resolve it before we respond, which goes to say that you will not have to wait for hours or days while the problem remains. If there is something that you need to do on your end, we will give you the needed details – what workable solutions to try, what actions to take, etc.