Though this isn't the mainaspect for you to recognize a trustworthy web hosting supplier from a bad one and a reseller from a real provider, the option to call and talk with a live person is an indicator that you are not working with a one-person service provider and that you'll be able to reach somebody every time you need support. The telephone support for website hosting services may range from general to experienced, so the issues that can be resolved with a phone call vary based on the particular service provider. In the general case, these issues are more basic and include billing or first level tech issues because more difficult issues generally require a support ticket where both you and the administrators can follow the proceedings with a specific issue. Still, having the option to phone call your supplier can save you lots of time and efforts for the multitude of tiny problems which may eventually appear when you manage your website hosting account.
Phone Support in Web Hosting
We believe that the option to talk with a live agent is rather important, so we have three support lines worldwide (UK, USA and Australia) and you have the option to reach us on the phone for 14 hours every day. In case you consider buying one of our web hosting plans, for instance, you are able to give us a call and learn more about our services before you order to ensure that we do match all of the system requirements for your web sites. Following your order, you can call us about all the sales or billing issues you may have, or receive any general or basic tech info you need. We have tried to find the perfect balance between telephone and ticket support, so for strictly technical issues you will have to use the ticketing system, which will help you keep track of the communication as well as any new developments in the resolution of your issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be certain that there will always be someone to assist you when you have any questions about the semi-dedicated server plans that we offer. Whether you want to find out more about the plans, you have a billing issue or some general issue, you can just give us a call. Though some more technical problems may need a ticket so as to give some time to our technical support team to investigate, we can help you with various technical questions on the phone as well, saving you precious time and efforts. Since we have data centers on 3 continents - in the United States, the UK and Australia, we have local phone lines in all of these countries as well. In case you are in a different country, we have a global number where you'll be able to get in touch with us.