The customer support that you can receive from your web hosting company is really important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you've got some technical issue with a current account. Prompt and accurate information regarding a question or an issue will save you lots of time and efforts, not mentioning that this is generally a proof that you are ordering from a real web hosting supplier and not from some reseller. If you buy a hosting account via a company that doesn't own its servers and it cannot access them immediately, it's almost certain that you'll wait for a day or two to get an answer to any query, thus your websites may stay offline for quite a while. In comparison, a supplier which offers different means of communication and has a tech support team available at any time will assist you to right away and help you reduce or fully avoid any downtime and possible losses.
24/7 Customer Support in Web Hosting
We supply 24/7 billing, customer and tech support for all of our web hosting plans. Even if you aren't our client yet and you have some questions, we will help you without delay and give you the needed info, in order to give you the choice to make the best decision when you get your new hosting account. We're available twenty-four seven, including weekends and holidays, and we provide multiple options for communication to contact us - phone, live chat, emails and support tickets. For your convenience, we now have several phone numbers internationally, so that you can call the one which is closer to you. The maximum response time for the emails and your tickets is 1 hour. The regular response time is no more than 15-20 min, so you can forget all about waiting for days to receive support for some task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
You're able to test our support services even before you purchase a semi-dedicated server account from our company since we have phone and online chat support for pre-sales, billing and basic queries. Our agents can assist you to select the perfect plan or supply you with information about our servers, so as to check if the system requirements for your sites are met. If you are an active customer, you can also contact us through email or through our ticketing system, which is accessible through the Hepsia web hosting Control Panel. We guarantee that every time you use any of these 2 methods of correspondence, you'll get an answer within a maximum of an hour and that’s 24/7, which includes weekends and official holidays. In case you have used the web hosting services of other service providers, even big ones, you'll be able to compare the reply time because it often takes an entire day for them to address a support ticket.
24/7 Customer Support in VPS Servers
In case you get a VPS server through our company, you'll be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find several local telephone numbers in the United States of America, the UK and Australia along with a live chat service. If you are an active customer and you're looking for help with a technical issue which requires additional time to investigate or resolve, you'll be able to open a support ticket through your billing account or you will be able to send an e-mail message and we will handle the problem and send you a response within the hour. The answer time is guaranteed 24/7, which includes holidays and weekends, however for the majority of issues it takes less than 30 mins to receive support. Our support service covers your VPS plus all the pre-installed software it includes, so in case you'd like to have help with third-party software, you will be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
If you get a dedicated server through our company, you can contact us at any time using a number of channels and the maximum time that you'll need to wait for a reply is up to one hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is available 24/7 regardless of whether it is a holiday or a weekend and we can support you with anything related to the apps that are pre-installed on the server. To get in touch with us about a technical issue, you are able to open a trouble ticket via the Help section of your billing Control Panel or you could send us an email. In case you have any general questions or you'd like to know more about our hosting services before you order, you can use our live chat or you could call one of the local telephone numbers that we have in various countries around the globe. In case you'd like to have support for third-party software that you can't deploy or run efficiently, you can add the Managed Services upgrade to your package and our sysadmins will assist you.