A 1–Hour Support Ticket Response Guarantee
We offer a 1–hour response warranty for any trouble ticket or email that you submit to the tech support team. We will rapidly respond to all common inquiries and forward right away the issue to our server administrators if any further assistance is required. If you order the Optional Admin Services package, we’ll execute any of the included server management tasks at a time that has been discussed with you earlier.
A Premium Technical Support Service
We will be at your disposal 24x7x365 to reply to any queries that you may have connected to our Hosting Control Panel or any of the applications that we have installed for you on the dedicated server. If you also need help tackling server management procedures, you can make use of our Optional Admin Services package, which includes data backup hard disk space, weekly Operating System updates, server monitoring and rebooting services, as well as software installation and troubleshooting services
A User–Friendly Help Area
Every dedicated web hosting plan includes our cost–free Hosting Control Panel, which sports a detailed knowledgebase plus a selection of instructional video tutorials. Whenever you need assistance with the Hosting Control Panel, just hit the Help or Videos buttons situated in the upper right corner.