Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • The Help section integrated into your Hosting Control Panel features a collection of help articles and regularly asked questions. Aimed towards fixing any common problem that you might possibly encounter, they are compiled by our support team of practiced technicians.

  • Top quality support service

  • Educational Video Clips

  • For all of you who’d rather discover how to sort out a typically experienced issue by watching an educational video, we’ve added a collection of video tutorials to our Hosting Control Panel. All the videos are brief and simple to understand. They offer you step–by–step presentations of different web site management tasks.

  • Intuitive help center

  • A 60–Minute Support Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24x7x365 customer support service and include a 60–minute response guarantee. Our competent support engineers will be available to you day and night and will rectify any problem that you could possibly encounter within less than 1 hour after the support ticket submission. In most cases, an answer will be given to you within twenty minutes.