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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first step you should take is to press the Help button, which is visible on each and every page. A popup will show up. It comprises thorough info about all the operations that you can carry out on the given page. Each context menu opens on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a rich selection of educational videos explaining how to work with our Control Panel. They're designed for those of you who would like to see how things are getting done rather than just reading articles. Thus, everyone can quickly get to know our Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the solution you searching for, check out our comprehensive FAQ database, which covers questions asked by real users and offers practical solutions. We frequently "revamp" our FAQ section with new articles in an attempt to encompass all the new additions and innovations associated with our system.

Ticketing System

If you still can't discover the answer you searching for in the FAQ section either, we have a great team of technical support engineers available 24x7 and eager to help you with any problem. Each support ticket you submit will be answered within 1 hour (the average ticket response time is approximately twenty mins), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 206623

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com